Warranty Policy
WARRANTY POLICY
Company: Intax Trading SRL
Website: https://turbionaire.com
TABLE OF CONTENTS
- Purpose
- Scope
- Definitions
- Your Legal Rights
- Commercial Warranty
- Warranty Period
- Products Covered
- What the Warranty Covers
- What the Warranty Does Not Cover
- Installation Requirements
- Pre-Installation Inspection
- Customer Responsibilities
- Consumable Components
- Spare Parts
- Software and Firmware
- How to Make A Warranty Claim
- Initial Technical Assessment
- Product Inspection
- No Fault Found
- Repair Or Replacement
- Replacement Products
- Dead On Arrival (DOA)
- Missing Parts
- Warranty Exclusions
- Limitation Of The Commercial Warranty
- Product Discontinuation
- Customer Support
- Changes to this Policy
- Applicable Law
- Alternative Dispute Resolution
At Turbionaire, we are committed to delivering reliable, high-quality products and responsive after-sales support.
This Warranty Policy explains the statutory rights available to Consumers under applicable law, together with any Commercial Warranty voluntarily offered by Intax Trading SRL.
Nothing in this Policy limits or excludes any mandatory statutory rights that cannot legally be waived.
This Warranty Policy applies to Turbionaire products purchased through:
- www.turbionaire.com;
- authorised Turbionaire distributors;
- authorised Turbionaire retailers;
unless a different warranty policy is expressly communicated for a specific product or sales channel.
Separate commercial agreements may apply to Business Customers purchasing under negotiated contracts.
For the purposes of this Policy:
Legal Guarantee means the mandatory legal rights relating to conformity of goods provided under the laws applicable to the Consumer's purchase.
Commercial Warranty means any additional warranty voluntarily provided by Intax Trading SRL beyond mandatory legal rights.
Manufacturing Defect means a defect in materials, workmanship or factory assembly existing at the time the product was delivered.
Consumable means a component expected to be replaced periodically during normal use, including filters and similar wear items.
Authorised Service Partner means a service provider authorised by Turbionaire to perform warranty work.
Consumers benefit from the mandatory legal guarantee applicable under the laws of their country of residence.
These statutory rights exist independently of, and in addition to, any Commercial Warranty offered by Turbionaire.
Nothing in this Warranty Policy limits or replaces those rights.
In addition to the statutory rights available under applicable law, Intax Trading SRL provides a Commercial Warranty for eligible Turbionaire products.
The Commercial Warranty supplements your legal rights and is intended to provide additional support where a product develops a Manufacturing Defect during the applicable warranty period.
The Commercial Warranty is subject to the terms and conditions set out in this Policy.
Unless otherwise stated on the product page or accompanying documentation:
- products are covered by a 24-month Commercial Warranty from the date of delivery;
Certain products may benefit from:
- 36-month Commercial Warranty;
- 60-month Commercial Warranty;
- other promotional warranty periods.
Where an extended Commercial Warranty is offered, the applicable period will be clearly identified before purchase.
The Commercial Warranty period does not restart following repair or replacement unless required by applicable law.
This Warranty Policy applies to eligible Turbionaire products, including:
- kitchen extractor hoods;
- bathroom ventilation fans;
- inline ventilation fans;
- heat recovery ventilation systems (HRV);
- air purifiers;
- accessories supplied with the original product;
- electronic control units;
- original spare parts supplied by Turbionaire.
Coverage may vary where expressly stated for a specific product.
The Commercial Warranty covers Manufacturing Defects affecting:
- materials;
- workmanship;
- factory assembly;
- electrical components;
- motors;
- electronic control systems;
- integrated product functions.
Where a Manufacturing Defect is confirmed, Turbionaire will provide one of the following remedies, as appropriate and in accordance with applicable law:
- repair of the product;
- replacement of the defective component;
- replacement of the entire product;
- an equivalent replacement product;
- a price reduction;
- refund of the purchase price where repair or replacement is not possible or would be disproportionate.
The choice of remedy will take into account the applicable legal requirements and the specific circumstances of the claim.
9. WHAT THE WARRANTY DOES NOT COVER
Unless otherwise required by applicable law, the Commercial Warranty does not cover:
- normal wear and tear;
- cosmetic deterioration that does not affect functionality;
- accidental damage;
- misuse;
- improper installation;
- failure to follow the installation or user instructions;
- use outside the intended purpose;
- improper maintenance;
- modifications or alterations made without authorisation;
- repairs carried out by unauthorised persons where this caused or contributed to the defect;
- damage caused by unsuitable electrical supply, voltage fluctuations or power surges;
- damage caused by flooding, fire, lightning or other external events beyond the reasonable control of Turbionaire;
- damage resulting from the use of incompatible accessories or spare parts where those parts caused the failure.
This section applies only to the Commercial Warranty and does not affect any mandatory statutory rights.
To ensure safe operation and optimal performance, products must be installed in accordance with:
- the installation instructions supplied with the product;
- applicable electrical and building regulations;
- any mandatory local legal requirements.
For certain products, including kitchen extractor hoods, heat recovery ventilation (HRV) systems and permanently installed ventilation equipment, installation by a qualified professional is strongly recommended.
Professional installation is recommended to reduce the risk of incorrect installation and to ensure the product performs as intended. This recommendation does not affect your statutory rights under applicable law.
11. PRE-INSTALLATION INSPECTION
Before installing any product, customers should verify that:
- the correct product has been delivered;
- the product has not been damaged during transport;
- all accessories and installation components are present;
- the product matches the ordered model and specifications.
If a visible defect or shipping damage is identified, the product should not be installed. Instead, please contact Customer Support for assistance.
To benefit from the Commercial Warranty, customers are expected to:
- follow the installation and operating instructions;
- use the product only for its intended purpose;
- perform routine cleaning and maintenance described in the user manual;
- replace consumable components at the recommended intervals;
- keep proof of purchase for the duration of the warranty period;
- provide reasonable access to the product if an inspection is required.
Failure to comply with these responsibilities does not automatically invalidate statutory consumer rights. However, where damage is directly caused by improper installation, misuse or failure to follow the instructions, such damage is not covered by the Commercial Warranty.
Certain components are designed to be replaced periodically during the normal life of the product.
Examples include:
- HEPA filters;
- activated carbon filters;
- grease filters;
- other consumable filters;
- batteries supplied with accessories, where applicable;
- light sources specifically identified as consumables.
Normal wear of consumable components is not covered by the Commercial Warranty.
However, defects existing at the time of delivery remain covered in accordance with applicable law.
Turbionaire supports the maintenance and repair of its products through the availability of spare parts, where reasonably possible and in accordance with applicable legislation.
We recommend the use of genuine Turbionaire spare parts to ensure safety, compatibility and optimal performance.
The use of third-party components does not automatically void your statutory rights. However, defects or damage directly caused by incompatible or unsuitable replacement parts are not covered by the Commercial Warranty.
Availability of spare parts may vary depending on the product model, manufacturing status and applicable legal requirements.
Some Turbionaire products may include software, firmware or smart connectivity features.
Where applicable:
- software updates may be provided to improve security, reliability or functionality;
- customers should install recommended updates where reasonably available;
- connected products should be reset and personal data removed before being returned for warranty service.
Software support periods may vary by product and will be communicated where relevant.
16. HOW TO MAKE A WARRANTY CLAIM
To submit a warranty claim, please contact our Customer Support team by email or through the support section of our website.
To help us assess your claim efficiently, please provide:
- proof of purchase;
- order number;
- product model;
- serial number, where applicable;
- a clear description of the issue;
- photographs or videos illustrating the reported problem, where available.
Providing complete information helps us diagnose many issues remotely and may reduce the time required to resolve your claim.
17. INITIAL TECHNICAL ASSESSMENT
Before requesting the return of a product, Turbionaire may carry out an initial remote assessment.
Depending on the reported issue, we may ask you to:
- provide additional photographs or videos;
- confirm the installation method;
- verify electrical connections or settings;
- perform basic troubleshooting steps described in the user manual.
This assessment is intended to identify simple issues quickly and avoid unnecessary transport or delays. It does not affect your statutory rights.
Where a physical inspection is required, the product may be returned to Turbionaire or to an authorised service partner.
During the inspection we may verify:
- the reported defect;
- the product's operating condition;
- installation quality;
- signs of accidental damage;
- modifications or unauthorised repairs;
- evidence of manufacturing defects.
Customers will be informed of the inspection outcome and the next steps.
If our inspection concludes that:
- the product operates as intended;
- no manufacturing defect is identified; and
- the reported issue is caused by installation, configuration, environmental conditions or normal product operation, we will explain our findings and, where appropriate, provide guidance to help resolve the issue.
Where permitted by applicable law and communicated in advance, reasonable return shipping or inspection costs may apply in such cases. No such costs will be charged where prohibited by law or where the issue is covered by statutory consumer rights.
Where a Manufacturing Defect is confirmed, Turbionaire will determine the most appropriate remedy in accordance with applicable law and the specific circumstances of the claim.
Available remedies may include:
- repair of the product;
- replacement of the defective component;
- replacement of the complete product;
- replacement with an equivalent model of equal or higher specification where the original product is no longer available;
- an appropriate price reduction;
- refund of the purchase price where repair or replacement is not possible, would impose disproportionate costs or cannot be completed within a reasonable time.
When selecting the appropriate remedy, we will consider:
- the nature of the defect;
- the age of the product;
- product availability;
- the feasibility and expected duration of repair;
- the rights granted to Consumers under applicable law.
Where required by law, Consumers remain entitled to the remedies provided by applicable consumer protection legislation.
Where a replacement product is provided, it may be:
- a new product;
- a product incorporating new and equivalent replacement components;
- an equivalent product of equal or higher specification where the original model has been discontinued.
Replacement products will not intentionally provide a lower level of functionality than the original product.
If a product is found to be defective immediately after delivery or during its first installation or initial use, please notify us as soon as reasonably possible.
To assist us in resolving the matter quickly, we may request:
- photographs of the product;
- photographs of the packaging;
- a description of the issue;
- a short video demonstrating the reported defect, where appropriate.
Where a DOA claim is confirmed, Turbionaire will provide an appropriate remedy in accordance with applicable law, which may include priority replacement, repair or refund, depending on the circumstances.
If your order is missing accessories, mounting hardware, manuals or other components that should have been included, please contact Customer Support as soon as reasonably possible and, where practicable, within seven (7) days of delivery.
Where the claim is confirmed, the missing items will normally be supplied without requiring the return of the complete product.
Without affecting mandatory statutory rights, the Commercial Warranty does not cover defects or damage resulting directly from:
- improper installation contrary to the installation instructions;
- incorrect electrical connection or unsuitable power supply;
- failure to perform routine maintenance described in the user documentation;
- use of incompatible accessories or spare parts where such use caused the defect;
- accidental impact, abuse or negligence;
- commercial use of products designed exclusively for residential applications, unless expressly permitted;
- corrosion, contamination or environmental conditions outside the product specifications;
- modifications or repairs performed without authorisation where these caused or contributed to the reported defect.
Each warranty claim will be assessed individually based on the available evidence.
25. LIMITATION OF THE COMMERCIAL WARRANTY
The Commercial Warranty applies exclusively to Manufacturing Defects arising during normal use of the product.
Except where prohibited by applicable law, the Commercial Warranty does not cover indirect or consequential losses, including:
- loss of income;
- loss of business;
- loss of profits;
- loss of opportunity;
- costs arising from delays caused by third parties;
- costs of reinstalling products beyond those required by applicable mandatory law.
Nothing in this section limits liability where such limitation is prohibited by applicable law, including liability for death or personal injury caused by negligence or liability arising from fraud.
From time to time, Turbionaire may discontinue or replace products with newer models.
If a discontinued product cannot reasonably be repaired or replaced with an identical model, we may offer an equivalent product providing comparable or improved functionality, taking into account the circumstances of the claim and applicable law.
Our Customer Support team is available to assist you with warranty questions, technical guidance and warranty claims.
Contact details:
Email: support@turbionaire.com
Website: https://turbionaire.com
To help us respond as quickly as possible, please include your order number and a clear description of the issue when contacting us.
We may update this Warranty Policy from time to time to reflect:
- changes in legislation;
- improvements to our products;
- improvements to our services;
- changes to our warranty procedures.
The latest version will always be published on www.turbionaire.com.
Changes will not affect warranty rights relating to products purchased before the revised version becomes effective, except where required by applicable law.
This Warranty Policy shall be governed by the laws of Romania.
If you are a Consumer residing in another Member State of the European Union, you also benefit from any mandatory consumer protection provisions applicable in your country of residence.
Nothing in this Policy limits or excludes those mandatory rights.
30. ALTERNATIVE DISPUTE RESOLUTION
Turbionaire is committed to resolving customer concerns promptly and fairly.
If a complaint cannot be resolved directly with our Customer Support team, Consumers may have access to alternative dispute resolution (ADR) mechanisms available under applicable law.
Information about competent ADR bodies may be obtained from the relevant consumer protection authorities in your country of residence.
Nothing in this Policy affects your right to seek a remedy before the competent courts.
DOCUMENT INFORMATION
Document Owner: Intax Trading SRL
Website: https://turbionaire.com