Product safety & compliance
1. CE Compliance & WEEE, Packaging, Battery
2. PRODUCT SAFETY & COMPLIANCE
Company: Intax Trading SRL
Brand: Turbionaire®
Website: https://turbionaire.com
CE Compliance & WEEE, Packaging, Battery
Intax Trading SRL, the manufacturer of Turbionaire brand is compliant with WEEE EU regulations (Waste from Electrical and Electronic Equipment) and with EU Packaging Waste Directive, being registered in:
Germany:
WEEE Reg. Number: DE 71680858
Packaging Reg. Number: DE 2112812928011
Battery Reg. Number: DE 14695454
France:
WEEE Reg. Number: FR040726_05NUC0
Packaging Reg. Number: FR251576_01WODA
Battery Reg. Number: FR251576_06IGUJ
Spain:
WEEE Reg. Number: RII-AEE 10425
Packaging Reg. Number: ENV/2024/000041138
Battery Reg. Number: ES 3443
Netherlands:
Battery Reg. Number: RL10009358
Belgium:
WEEE Reg. Number: 966385
Packaging Reg. Number: 013963
Italy:
WEEE Reg. Number: IT26010000017991
Ireland:
WEEE Reg. Number: 4675WB
Sweden:
Packaging Number: RO14571848
Poland:
WEEE Reg. Number: 000642512
Packaging Number: 000723726
Romania:
WEEE Reg. Number: RO-EEE-0871-2025-03-31
Packaging Number: 1TR0317121
Battery Reg. Number: RO-2022 -11-B&A-2084
TABLE OF CONTENTS
- Purpose
- Scope
- Our Commitment to Product Safety
- Product Compliance
- Product Documentation
- Safe Installation
- Safe Operation
- Maintenance
- Product Modifications
- Product Recalls and Safety Notices
- Counterfeit Products
- Spare Parts
- Environmental Compliance
- End-of-Life Disposal
- Customer Responsibilities
- Reporting Safety Issues
- Contact Information
- Changes to this Policy
At Turbionaire, product safety is one of our highest priorities.
This Product Safety & Compliance Policy explains our commitment to designing, manufacturing and supplying products that comply with applicable legal requirements and recognised safety standards within the markets where they are sold.
It also explains how customers can contribute to the safe installation, operation and maintenance of our products throughout their useful life.
Nothing in this Policy limits your statutory rights under applicable law.
This Policy applies to Turbionaire products purchased through:
• www.turbionaire.com;
• authorised Turbionaire distributors;
• authorised retailers.
It applies throughout the product lifecycle, including:
• purchase;
• installation;
• operation;
• maintenance;
• repair;
• disposal.
3. OUR COMMITMENT TO PRODUCT SAFETY
Turbionaire is committed to:
- designing products with safety as a fundamental requirement;
- complying with applicable European product safety legislation;
- continuously improving product quality and reliability;
- monitoring product safety throughout the product lifecycle;
- cooperating with market surveillance authorities where required;
- taking appropriate corrective action whenever a product safety risk is identified.
Product safety is an ongoing process and forms part of our quality management approach.
Where required by applicable legislation, Turbionaire products are designed and manufactured to comply with relevant European legal requirements.
Depending on the product category, this may include compliance with legislation relating to:
- General Product Safety;
- CE marking;
- Electromagnetic Compatibility (EMC);
- Low Voltage equipment (LVD);
- RoHS (Restriction of Hazardous Substances);
- WEEE (Waste Electrical and Electronic Equipment);
- REACH;
- Ecodesign (ErP), where applicable;
- Energy Labelling, where applicable.
Compliance requirements may vary depending on the product model and the market in which it is placed on the market.
Each product is supplied, where applicable, with documentation intended to help customers install, operate and maintain it safely.
Documentation may include:
- User Manual;
- Installation Guide;
- Safety Instructions;
- Technical Specifications;
- Warranty Information.
Customers should read these documents before installing or operating the product.
Many Turbionaire products require correct installation to operate safely and efficiently.
Customers should:
- follow the installation instructions;
- comply with applicable national electrical and building regulations;
- use appropriate installation materials;
- verify compatibility before installation.
For permanently installed products such as HRV systems and built-in extractor hoods, installation by a qualified professional is strongly recommended.
Products should only be used:
- for their intended purpose;
- within the operating conditions described in the user documentation;
- using the specified electrical supply;
- with genuine or approved accessories where required.
Products should not be used if:
- visibly damaged;
- emitting unusual smoke or smell;
- exposed to flooding;
- modified without authorisation.
If any of these situations occur, discontinue use immediately and contact Customer Support.
Regular maintenance contributes to:
- product safety;
- performance;
- energy efficiency;
- service life.
Depending on the product, maintenance may include:
- cleaning grease filters;
- replacing carbon filters;
- replacing HEPA filters;
- cleaning air inlets;
- checking ventilation ducts.
Failure to perform routine maintenance may reduce product performance and, where damage results directly from lack of maintenance, may affect the Commercial Warranty.
Products must not be modified unless expressly authorised by Turbionaire.
Unauthorised modifications may:
- reduce safety;
- impair performance;
- invalidate regulatory compliance;
- affect eligibility under the Commercial Warranty where the modification caused the defect.
This does not affect mandatory statutory rights.
10. PRODUCT RECALLS AND SAFETY NOTICES
If Turbionaire identifies a product safety issue requiring corrective action, we may issue:
- a Safety Notice;
- updated installation instructions;
- software or firmware updates (where applicable);
- repair campaigns;
- replacement programmes;
- product recalls.
Where reasonably possible, affected customers will be contacted using the contact information available to us.
Safety information may also be published on www.turbionaire.com.
The safety, quality and performance of counterfeit products cannot be guaranteed.
This Policy and the Commercial Warranty apply only to genuine Turbionaire products purchased from Turbionaire or authorised sales channels.
Customers are encouraged to purchase products only from authorised retailers.
For safety and reliability reasons, Turbionaire recommends the use of genuine spare parts.
Non-genuine components may:
- reduce performance;
- create safety risks;
- affect compatibility.
The use of third-party components does not automatically affect statutory consumer rights. However, defects directly caused by incompatible components are not covered by the Commercial Warranty.
Turbionaire supports environmentally responsible product design.
Where applicable, products are developed taking into account:
- energy efficiency;
- repairability;
- durability;
- responsible material selection;
- recycling requirements.
Our objective is to reduce the environmental impact of our products throughout their lifecycle.
Electrical and electronic equipment should not be disposed of with household waste.
Where applicable, products marked with the crossed-out wheeled bin symbol should be collected separately and disposed of through authorised collection systems.
Customers should follow local regulations regarding the disposal of electrical and electronic equipment.
Customers contribute to product safety by:
- reading the supplied documentation;
- installing products correctly;
- using products only as intended;
- carrying out routine maintenance;
- reporting suspected safety issues promptly;
- using appropriate replacement parts.
If you believe that one of our products presents a safety risk, please stop using the product (where it is safe to do so) and contact us immediately.
To help us investigate, please provide, where available:
- product model;
- serial number;
- proof of purchase;
- photographs;
- a description of the issue.
We treat all product safety reports as a priority.
Intax Trading SRL
Email: support@turbionaire.com
Website: https://turbionaire.com
We may update this Policy from time to time to reflect:
- changes in legislation;
- product improvements;
- updated safety guidance;
- operational changes.
The latest version will always be available on www.turbionaire.com.