Terms & Conditions
Company: Intax Trading SRL
Brand: Turbionaire®
Website: https://turbionaire.com
1. PURPOSE
This Cookie Policy explains how Intax Trading SRL ("Turbionaire", "we", "our", "us") uses cookies and similar technologies when you visit www.turbionaire.com.
It explains:
- what cookies are;
- why we use them;
- the types of cookies we use;
- how you can manage your cookie preferences;
- your rights regarding cookies.
This Cookie Policy should be read together with our Privacy Policy.
2. WHAT ARE COOKIES?
Cookies are small text files stored on your computer, smartphone or other device when you visit a website.
Cookies help websites function correctly, improve security, remember user preferences and provide information that helps website owners improve their services.
Some cookies remain on your device only while your browser session is active, while others remain for a longer period until they expire or are deleted.
3. TYPES OF COOKIES WE USE
Depending on your choices and the functionality of our Website, we may use the following categories of cookies.
Strictly Necessary Cookies
These cookies are essential for the operation of the Website.
They enable core functionality such as:
- page navigation;
- shopping cart functionality;
- checkout;
- security;
- fraud prevention;
- user authentication.
Because these cookies are necessary for the Website to function, they cannot generally be disabled through our cookie preference centre.
Functional Cookies
These cookies help remember your preferences, such as:
- language selection;
- region;
- recently viewed products;
- accessibility preferences;
- other personalised settings.
These cookies improve your browsing experience but are not strictly necessary for the operation of the Website.
Analytics Cookies
Analytics cookies help us understand how visitors use our Website.
For example, they may help us understand:
- which pages are visited most frequently;
- how visitors navigate the Website;
- whether errors occur;
- overall Website performance.
Analytics information is normally collected in an aggregated form.
Where required by applicable law, these cookies are used only with your consent.
Marketing Cookies
Marketing cookies may be used to:
- measure advertising performance;
- personalise advertisements;
- prevent repeated display of the same advertisement;
- measure campaign effectiveness;
- provide more relevant marketing communications.
Where required by applicable law, these cookies are activated only after you provide your consent.
4. SIMILAR TECHNOLOGIES
In addition to cookies, we or our service providers may use similar technologies, such as:
- pixels;
- tags;
- local storage;
- software development kits (SDKs), where applicable.
These technologies perform functions similar to cookies and are subject to the same legal principles where applicable.
5. THIRD-PARTY COOKIES
Some cookies may be placed by carefully selected third-party service providers that help us operate our Website.
Depending on the services used, these providers may include:
- website hosting providers;
- payment providers;
- analytics providers;
- advertising platforms;
- customer support platforms;
- embedded content providers.
The identity of these providers and the cookies they use may change over time as our Website evolves.
The current list of cookies available through our consent management platform represents the most up-to-date information.
6. MANAGING YOUR COOKIE PREFERENCES
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- accept all cookies;
- reject non-essential cookies;
- customise your preferences.
You may change your cookie preferences at any time by accessing the Cookie Settings available on our Website.
Disabling certain categories of cookies may affect the functionality or user experience of some parts of the Website.
7. BROWSER SETTINGS
Most web browsers allow you to:
- view stored cookies;
- delete cookies;
- block cookies;
- receive notifications before cookies are stored.
Please note that disabling all cookies may affect the operation of many websites, including ours.
Information about browser settings can usually be found in your browser's Help documentation.
8. CONSENT
Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.
You may withdraw or modify your consent at any time through the Cookie Settings available on our Website.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
9. COOKIE RETENTION
Different cookies remain active for different periods depending on their purpose.
Some cookies expire automatically when you close your browser.
Persistent cookies remain on your device until they expire or are manually deleted.
Detailed retention periods for individual cookies are available through our cookie consent platform.
10. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect:
- changes in applicable legislation;
- changes to the technologies we use;
- changes to our Website;
- changes to our service providers.
The latest version will always be available on www.turbionaire.com.
11. CONTACT
If you have any questions regarding this Cookie Policy or our use of cookies, please contact:
Intax Trading SRL
14B Ion Creangă Street 075100 Otopeni, Ilfov, Romania
Email: privacy@turbionaire.com (recommended)
or support@turbionaire.com
Website: https://turbionaire.com
Company: Intax Trading SRL
Brand: Turbionaire®
TABLE OF CONTENTS
1. Purpose
2. Scope
3. Data protection principles
4. Responsabilities
5. Lawful Bases
6. Data Minimisation
7. Data Acuracy
8. Data Retension
9. Data Security
10.Data Subject Rights
11. Personal Data Braches
12. Third-Party Processors
13. Training
14. Compliance Monitoring
15. Related Documents
This Data Protection Policy establishes the principles, responsibilities and procedures adopted by Intax Trading SRL to ensure that personal data is processed lawfully, fairly, transparently and securely.
The Policy supports compliance with:
- Regulation (EU) 2016/679 (GDPR);
- applicable Romanian legislation;
- other applicable European data protection requirements.
This Policy applies to all personal data processed by Intax Trading SRL in connection with its business activities.
It applies to:
- employees;
- managers;
- contractors;
- authorised service providers;
- temporary staff;
- consultants who process personal data on behalf of the company.
All processing of personal data shall respect the principles established by Article 5 GDPR.
Personal data shall be:
- processed lawfully, fairly and transparently;
- collected for specified, explicit and legitimate purposes;
- adequate, relevant and limited to what is necessary;
- accurate and kept up to date;
- retained only for as long as necessary;
- processed securely using appropriate technical and organisational measures.
Management is responsible for ensuring that adequate resources are available for GDPR compliance.
Managers shall ensure that:
- appropriate procedures are implemented;
- staff understand their responsibilities;
- personal data is processed only where necessary.
Every employee handling personal data is responsible for complying with this Policy.
Personal data shall only be processed where at least one lawful basis exists.
Examples include:
- contract performance;
- legal obligation;
- legitimate interests;
- consent;
- protection of vital interests;
- public interest, where applicable.
Processing shall not take place unless an appropriate lawful basis has been identified.
Only the minimum personal data necessary for a defined business purpose shall be collected.
Departments should periodically review the categories of personal data they collect to ensure unnecessary information is not requested or retained.
Reasonable steps shall be taken to ensure that personal data remains accurate and, where necessary, up to date.
Inaccurate personal data shall be corrected or erased without undue delay.
Personal data shall not be retained indefinitely.
Retention periods shall be defined in a separate Data Retention Schedule based on:
- legal requirements;
- contractual obligations;
- legitimate business needs.
At the end of the applicable retention period, personal data shall be securely deleted, anonymised or archived where legally required.
Appropriate technical and organisational measures shall be implemented, taking into account:
- the nature of the processing;
- the risks to individuals;
- available technology;
- implementation costs.
Security measures may include:
- encryption;
- multi-factor authentication;
- access control;
- logging;
- backups;
- vulnerability management;
- staff awareness.
Individuals have the right to:
- access;
- rectification;
- erasure;
- restriction;
- objection;
- portability;
- withdraw consent where applicable;
- lodge complaints with the competent supervisory authority.
Procedures shall be established to ensure these requests are handled within the deadlines required by the GDPR.
Any suspected personal data breach shall be reported internally without undue delay.
The company shall:
- investigate the incident;
- assess the risks;
- document the incident;
- determine whether notification of the supervisory authority is required;
- notify affected individuals where required by law.
A separate Data Breach Response Procedure should support this Policy.
Before engaging a processor, Intax Trading SRL shall ensure that:
- the processor provides sufficient guarantees regarding GDPR compliance;
- an appropriate Data Processing Agreement (DPA) is in place where required;
- the processor implements appropriate security measures.
Processors shall be reviewed periodically.
Employees with access to personal data should receive periodic training covering:
- GDPR principles;
- phishing awareness;
- password security;
- incident reporting;
- handling of customer requests;
- confidentiality obligations.
Training records should be maintained.
Compliance with this Policy should be reviewed periodically through:
- internal reviews;
- policy updates;
- processor assessments;
- security assessments;
- corrective actions where required.
This Policy should be read together with:
- Privacy Policy
- Cookie Policy
- Information Security Policy
- Data Retention Schedule
- Data Breach Response Procedure
- Records of Processing Activities (ROPA)
Company: Intax Trading SRL
Brand: Turbionaire®
Website: https://turbionaire.com
1. PURPOSE
This Legal Notice provides information about the legal entity operating the Turbionaire website and online store.
It is intended to help customers, business partners and competent authorities identify the operator of the Website and understand the legal framework applicable to its operation.
2. WEBSITE OPERATOR
The Website www.turbionaire.com is owned and operated by: Intax Trading SRL
Registered Office:
14B Ion Creangă Street, 075100 Otopeni, Ilfov, Romania
VAT Registration Number: RO14571848
Customer Support Email: support@turbionaire.com
Website:
3. BUSINESS ACTIVITY
Intax Trading SRL designs, develops, markets and distributes ventilation, indoor air quality and home comfort products under the Turbionaire® brand.
Our activities include the sale of products directly to Consumers and Business Customers through our Website and other authorised sales channels.
4. GEOGRAPHICAL SCOPE
Unless otherwise stated, products offered through the Website are intended for delivery within the Member States of the European Union.
Availability of specific products or delivery services may vary depending on the destination country.
5. CUSTOMER SUPPORT
Our Customer Support team can assist with:
- product information;
- order enquiries;
- shipping questions;
- returns and refunds;
- warranty claims;
- technical support;
- spare parts enquiries.
We aim to respond to enquiries as promptly as reasonably possible during normal business operations.
6. INTELLECTUAL PROPERTY
The Turbionaire® name, logo, trademarks, product names, photographs, illustrations, graphics, website design and other content available on this Website are owned by or licensed to Intax Trading SRL and are protected by applicable intellectual property laws.
No part of the Website may be copied, reproduced, distributed, published or used for commercial purposes without our prior written permission, except where permitted by applicable law.
7. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, photographs and technical information are accurate at the time of publication.
However:
- minor typographical errors may occasionally occur;
- colours may vary depending on display settings;
- dimensions are subject to normal manufacturing tolerances;
- product improvements may result in minor specification changes.
Such differences do not affect your statutory rights.
8. EXTERNAL LINKS
The Website may include links to third-party websites for your convenience.
Unless expressly stated otherwise, Intax Trading SRL does not control and is not responsible for the content, availability or privacy practices of third-party websites.
Access to third-party websites is at your own discretion and subject to the terms published by those websites.
9. PRODUCT SAFETY
Product safety is an important part of our business.
Information regarding:
- safe installation;
- safe operation;
- maintenance;
- product recalls;
- regulatory compliance;
is available in our Product Safety & Compliance Policy and in the documentation supplied with each product.
10. DATA PROTECTION
The processing of personal data is described in our Privacy Policy.
Information regarding cookies and similar technologies is provided in our Cookie Policy.
11. APPLICABLE LAW
This Website is operated from Romania.
Unless mandatory consumer protection legislation provides otherwise, matters relating to the operation of this Website are governed by the laws of Romania.
Consumers residing in other EU Member States continue to benefit from the mandatory protections granted under the laws applicable in their country of residence.
12. CONTACT
Intax Trading SRL
14B Ion Creangă Street, 075100 Otopeni, Ilfov, Romania
Email: support@turbionaire.com
Website: https://turbionaire.com
1. INTRODUCTION
At Turbionaire, operated by Intax Trading SRL, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you:
- visit www.turbionaire.com;
- create a customer account;
- place an order;
- contact Customer Support;
- subscribe to our newsletter;
- exercise your legal rights.
This Policy has been prepared in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Romanian data protection legislation.
2. DATA CONTROLLER
The data controller responsible for processing your personal data is:
Intax Trading SRL
14B Ion Creangă Street, 075100 Otopeni, Ilfov, Romania
VAT: RO14571848
Email: privacy@turbionaire.com (recommended)
or support@turbionaire.com
Website: https://turbionaire.com
3. WHAT PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect:
Identity Data
- name
- surname
Contact Data
- billing address
- delivery address
- email address
- telephone number
Order Information
- products ordered
- order history
- invoices
- payment status
Customer Service Information
- emails
- support requests
- warranty claims
- return requests
- technical enquiries
Device Information
When you visit our Website, certain technical information may be collected automatically, such as:
- IP address
- browser type
- operating system
- device information
- language settings
- approximate location derived from your IP address
Marketing Preferences
Where you have provided your consent, we may record your preferences regarding:
- newsletters;
- promotional emails;
- marketing communications.
4. HOW WE COLLECT YOUR DATA
We collect personal data:
- directly from you;
- when you create an account;
- when placing an order;
- when contacting Customer Support;
- when subscribing to marketing communications;
- automatically through cookies and similar technologies;
- from payment providers confirming payment status;
- from logistics partners delivering your order.
5. PURPOSES OF PROCESSING
We process personal data for the following purposes:
Contract Performance
To:
- process your orders;
- deliver products;
- manage returns;
- provide warranty services;
- respond to enquiries.
Legal basis:
Article 6(1)(b) GDPR
Legal Obligations
To:
- issue invoices;
- comply with tax legislation;
- comply with accounting obligations;
- respond to lawful requests from public authorities.
Legal basis:
Article 6(1)(c) GDPR
Legitimate Interests
To:
- improve our products;
- improve customer service;
- detect fraud;
- secure our Website;
- manage legal claims.
Legal basis:
Article 6(1)(f) GDPR
Marketing
Where you have given your consent, we may send:
- newsletters;
- promotional offers;
- product updates.
You may withdraw your consent at any time.
Legal basis:
Article 6(1)(a) GDPR
6. WHO WE SHARE YOUR DATA WITH
Depending on the services you use, your personal data may be shared with carefully selected service providers acting on our behalf or, where applicable, as independent controllers.
These may include:
- payment service providers;
- shipping and logistics providers;
- IT hosting providers;
- customer support platforms;
- email service providers;
- analytics providers;
- marketing platforms;
- legal, accounting and auditing advisers where necessary;
- competent public authorities where required by law.
We require our service providers to process personal data in accordance with applicable data protection laws and appropriate contractual safeguards.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where this occurs, we ensure that appropriate safeguards are implemented in accordance with Chapter V of the GDPR, such as:
- an adequacy decision adopted by the European Commission;
- the European Commission's Standard Contractual Clauses (SCCs);
- or another lawful transfer mechanism recognised under the GDPR.
8. DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including compliance with legal, accounting and tax obligations, the resolution of disputes and the establishment, exercise or defence of legal claims.
The applicable retention period may vary depending on the type of data and the legal requirements associated with it.
9. YOUR RIGHTS
Subject to applicable law, you have the right to:
- access your personal data;
- request rectification of inaccurate data;
- request erasure ("right to be forgotten");
- request restriction of processing;
- object to certain processing activities;
- request data portability;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with the competent supervisory authority.
You may exercise your rights by contacting us using the details provided in this Policy.
10. HOW WE PROTECT YOUR PERSONAL DATA
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Depending on the nature of the processing, these measures may include:
- encrypted communications (HTTPS);
- restricted access to personal data;
- role-based access controls;
- authentication and password protection;
- monitoring of systems and security events;
- regular software and security updates;
- backup and recovery procedures.
While we take reasonable steps to protect your personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. CHILDREN'S PRIVACY
Our Website and products are intended for adults.
We do not knowingly collect personal data directly from children under the age at which consent is required under applicable data protection law without appropriate authorisation from a parent or legal guardian.
If you believe that a child has provided personal data to us without the necessary consent, please contact us so that we can investigate and, where appropriate, delete the information.
12. AUTOMATED DECISION-MAKING
We do not make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you, unless permitted by applicable law and accompanied by the safeguards required by law.
Certain automated tools may be used to support fraud prevention, website security or marketing preferences, but important decisions affecting your rights are not made solely by automated means.
13. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites or services.
This Privacy Policy applies only to the processing of personal data by Intax Trading SRL through the Turbionaire Website.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any personal data.
14. EXERCISING YOUR RIGHTS
If you wish to exercise any of your data protection rights, please contact us using the details provided below.
To protect your privacy and the security of your personal data, we may ask you to verify your identity before responding to your request.
We will respond within the time limits required by applicable law. In complex cases, where permitted by law, this period may be extended, and we will inform you accordingly.
15. COMPLAINTS
If you believe that the processing of your personal data does not comply with applicable data protection law, we encourage you to contact us first so that we have the opportunity to address your concerns.
You also have the right to lodge a complaint with the competent supervisory authority responsible for data protection in your country of residence or with the Romanian supervisory authority, where applicable.
This right is without prejudice to any other administrative or judicial remedies available to you.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- changes in applicable legislation;
- changes to our business operations;
- new products or services;
- changes to the technologies we use;
- improvements to our privacy practices.
The latest version will always be published on www.turbionaire.com.
Where required by law, we will notify you of material changes using an appropriate communication method.
17. CONTACT US
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
Intax Trading SRL
14B Ion Creangă Street, 075100, Otopeni, Ilfov, Romania
Privacy enquiries:
privacy@turbionaire.com (recommended)
or support@turbionaire.com
Website: https://turbionaire.com
Company: Intax Trading SRL
Brand: Turbionaire®
Website: https://turbionaire.com
TABLE OF CONTENTS
- Introduction
- About Us
- Scope of these Terms
- Definitions
- Eligibility to Purchase
- Business and Consumer Customers
- Products
- Product Information
- Product Compatibility
- Product Performance
- Product Improvements
- Prices
- Placing an Order
- Order Confirmation
- Order Acceptance
- Product availability
- Payments
- Promotional Offers and Discounts
- Order Cancellation Before Dispatch
- Order Changes
- Shipping
- Returns and Right of Withdrawal
- Warranty
- Customer Accounts
- Acceptable Use of the Website
- Product Reviews
- Intelectual Property
- Product Images and Technical Information
- Third-Party Links
- Force Majeure
- Limitation of Liability
- Events Outside Our Reasonable Control
- Severability
- No Waiver
- Assignment
- Entire Agreement
- Governing Law
- Dispute Resolution
- Contact Information
- Document Information
Welcome to www.turbionaire.com.
These Terms & Conditions ("Terms") govern your access to and use of our website and your purchase of products sold through it.
By accessing our Website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Website or place an order.
Nothing in these Terms limits any mandatory statutory rights available to Consumers under applicable law.
This Website is owned and operated by:
Intax Trading SRL
14B Ion Creangă Street
075100 Otopeni
Ilfov
Romania
VAT Number: RO14571848
Customer Support:
support@turbionaire.com
Website: https://turbionaire.com
These Terms apply to:
- browsing our Website;
- creating a customer account;
- placing orders;
- purchasing products;
- customer communications;
- after-sales services provided directly by Intax Trading SRL.
Separate terms may apply to purchases made through authorised distributors or third-party marketplaces.
For the purposes of these Terms:
Consumer
means any natural person acting outside their trade, business or profession.
Business Customer
means any person or legal entity purchasing products for business purposes.
Website
means www.turbionaire.com.
Products
means any goods offered for sale through the Website.
Order
means an offer by the customer to purchase Products from Intax Trading SRL.
Business Day
means any day other than Saturday, Sunday or public holidays observed in Romania.
By placing an order through our Website, you confirm that:
- you have legal capacity to enter into binding contracts under the laws applicable to you;
- the information you provide is accurate and complete;
- you are authorised to use the selected payment method.
Business Customers confirm that the individual placing the order has authority to act on behalf of the relevant business.
6. CONSUMER AND BUSINESS CUSTOMERS
Unless expressly stated otherwise, the Website is available to both Consumers and Business Customers.
Certain rights available under applicable consumer protection legislation apply only to Consumers.
Business Customers may be subject to different commercial arrangements where expressly agreed in writing.
Turbionaire designs and supplies products intended to improve indoor air quality, ventilation and comfort.
Our product range may include:
- kitchen extractor hoods;
- bathroom ventilation fans;
- inline ventilation systems;
- heat recovery ventilation (HRV) systems;
- air purifiers;
- replacement filters;
- accessories;
- spare parts.
Product availability may change without prior notice.
We make every reasonable effort to ensure that product descriptions, specifications, images and technical information published on the Website are accurate.
However:
- colours may appear differently depending on your display device;
- dimensions may vary within normal manufacturing tolerances;
- product photographs are provided for illustration purposes;
- packaging may change without affecting product functionality;
- technical specifications may be updated as part of our continuous product improvement programme.
Minor differences that do not materially affect the intended use, safety or performance of the Product shall not constitute a defect.
Customers are responsible for verifying that a Product is suitable for their intended installation and application before placing an order.
This includes, where relevant:
- installation dimensions;
- electrical requirements;
- ventilation duct sizes;
- available installation space;
- compatibility with existing systems.
Our Customer Support team is happy to provide guidance based on the information supplied. However, customers remain responsible for confirming that the selected Product is suitable for their specific installation.
Performance values published on the Website, including airflow, extraction capacity and sound levels, are measured under standardised test conditions.
Actual performance may vary depending on factors including:
- installation quality;
- duct configuration;
- room characteristics;
- maintenance;
- environmental conditions;
- filter condition.
Such variations do not necessarily indicate that the Product is defective.
We continuously improve our products.
Accordingly, we reserve the right to introduce changes to design, materials, software, specifications or manufacturing processes without prior notice, provided that such changes do not materially reduce the intended functionality or safety of the Product.
These changes do not create an obligation to update or replace Products previously supplied.
All prices displayed on the Website are shown in the applicable currency selected by the customer and include Value Added Tax (VAT) where required by applicable law, unless expressly stated otherwise.
Shipping charges, where applicable, are calculated separately and displayed during checkout before you confirm your order.
We reserve the right to change prices at any time. However, any price changes will not affect orders that have already been accepted by us.
In the event of a pricing error that is obvious and could reasonably have been recognised as such, we reserve the right to cancel the affected order before dispatch. If payment has already been collected, you will receive a full refund without undue delay.
By placing an order through the Website, you are making an offer to purchase the selected Products subject to these Terms.
The ordering process normally includes the following steps:
- Selecting one or more Products.
- Reviewing your shopping cart.
- Providing billing and shipping information.
- Selecting a delivery method.
- Choosing a payment method.
- Reviewing the order summary.
- Confirming the order and payment.
Before submitting your order, you are responsible for ensuring that all information provided is complete and accurate.
After you place an order, you will receive an automatic email acknowledging that we have received it.
This acknowledgement confirms receipt of your order only. It does not mean that your order has been accepted.
Please keep this email for your records.
A contract for the sale of Products is formed only when we send you a confirmation that your order has been accepted and is being prepared for dispatch, or when the Products are dispatched, depending on our operational process.
We reserve the right to decline or cancel an order before acceptance for legitimate reasons, including but not limited to:
- the Product is unavailable;
- incorrect pricing or product information due to a technical or administrative error;
- inability to obtain payment authorisation;
- suspected fraud or unauthorised payment activity;
- legal or regulatory restrictions;
- shipping restrictions applicable to the delivery destination;
- other circumstances that make fulfilment impossible or unlawful.
If your order cannot be accepted after payment has been received, we will refund the amount paid using the original payment method, unless otherwise agreed or required by law.
All Products are offered subject to availability.
While we make reasonable efforts to maintain accurate stock information, occasional discrepancies may occur.
If a Product becomes unavailable after your order has been placed, we may:
- offer an alternative product of comparable specifications;
- inform you of the expected availability date;
- cancel the affected item or order and provide a refund for any amount paid in respect of unavailable Products.
No substitute product will be supplied without your agreement.
We accept the payment methods displayed during checkout.
Payment processing is performed through secure payment service providers. Turbionaire does not store full payment card details on its own systems.
Where payment authorisation is declined, your order cannot be processed until a valid payment method has been successfully authorised.
Additional identity verification or fraud-prevention checks may be required in exceptional cases. These measures are intended to protect both our customers and our business from fraudulent transactions.
18. PROMOTIONAL OFFERS AND DISCOUNTS
From time to time, Turbionaire may offer promotional prices, discount codes or special campaigns.
Unless expressly stated otherwise:
- promotions cannot be combined;
- discount codes have no cash value;
- promotions apply only during the advertised period;
- promotions apply only while stocks last.
We reserve the right to modify or withdraw promotional campaigns at any time before an order has been accepted.
Such changes will not affect orders that have already been accepted.
19. ORDER CANCELLATION BEFORE DISPATCH
If you wish to cancel your order before it has been dispatched, please contact Customer Support as soon as possible.
If the order has not yet entered the fulfilment process, we will normally cancel it and arrange a full refund.
If the order has already been dispatched, cancellation may no longer be possible. In that case, you may still be able to exercise your statutory right of withdrawal or use our Commercial Return Policy, as described in the Return & Refund Policy.
If you need to change your order after it has been placed, such as correcting the delivery address or changing a Product, please contact Customer Support immediately.
We will make reasonable efforts to accommodate your request where operationally possible.
Once an order has entered picking, packing or dispatch, changes may no longer be possible.
Delivery of Products purchased through the Website is governed by our Shipping Policy, which forms an integral part of these Terms.
The Shipping Policy explains, among other things:
- available delivery destinations;
- estimated dispatch and delivery times;
- shipping charges;
- transfer of risk;
- damaged shipments;
- failed deliveries.
By placing an order, you acknowledge that you have read the Shipping Policy.
22. RETURNS AND RIGHT OF WITHDRAWAL
Consumer returns and the statutory right of withdrawal are governed by our Return & Refund Policy.
The Return & Refund Policy explains:
- your statutory right of withdrawal;
- our voluntary 30-Day Commercial Return Policy;
- return eligibility;
- refund procedures;
- exchanges;
- return shipping.
Nothing in these Terms limits your mandatory statutory rights as a Consumer.
Warranty matters are governed by our Warranty Policy.
The Warranty Policy explains:
- your statutory legal rights;
- our Commercial Warranty;
- warranty periods;
- warranty claims;
- repair and replacement procedures;
- warranty exclusions applicable to the Commercial Warranty.
Where a conflict exists between these Terms and mandatory consumer protection legislation, the applicable law shall prevail.
Customers may create an account on the Website to simplify future purchases and manage their orders.
You are responsible for:
- maintaining the confidentiality of your login credentials;
- ensuring that your account information remains accurate and up to date;
- all activities carried out using your account, except where caused by our negligence or a security issue beyond your control.
You must notify us without undue delay if you suspect unauthorised access to your account.
We reserve the right to suspend or close accounts used fraudulently, unlawfully or in breach of these Terms.
25. ACCEPTABLE USE OF THE WEBSITE
When using the Website, you agree not to:
- use the Website for unlawful purposes;
- interfere with the operation or security of the Website;
- attempt to gain unauthorised access to our systems;
- upload malicious software or harmful code;
- misuse contact forms or customer support channels;
- infringe the intellectual property rights of Turbionaire or third parties.
We may restrict or suspend access where necessary to protect the Website, our customers or our legitimate business interests.
Customers may have the opportunity to submit reviews or ratings for products purchased through the Website.
Reviews should:
- reflect genuine customer experiences;
- be accurate and honest;
- remain respectful;
- avoid offensive, unlawful or misleading content.
We reserve the right to moderate or remove content that:
- violates applicable law;
- infringes the rights of third parties;
- contains spam or promotional material unrelated to the product;
- is abusive, discriminatory or defamatory.
Moderation will not be used to remove reviews solely because they express a negative opinion, provided they comply with these Terms.
All content available on the Website, including but not limited to:
- trademarks;
- logos;
- product names;
- photographs;
- illustrations;
- videos;
- graphics;
- text;
- software;
- website design;
is owned by or licensed to Intax Trading SRL and is protected by applicable intellectual property laws.
Nothing in these Terms grants any licence or right to use such content except as necessary for the normal use of the Website.
The Turbionaire® name and logo are protected trademarks and may not be used without prior written permission.
28. PRODUCT IMAGES AND TECHNICAL INFORMATION
We make reasonable efforts to ensure that photographs, illustrations, dimensions and technical specifications accurately represent our Products.
However:
- colours may vary depending on display settings;
- dimensions are subject to normal manufacturing tolerances;
- packaging may differ from images shown;
- product improvements may result in minor design changes.
Such differences do not constitute defects where they do not materially affect the intended use, performance or safety of the Product.
The Website may contain links to third-party websites provided for your convenience.
Unless expressly stated otherwise, Turbionaire does not control, endorse or assume responsibility for the content, products, services or privacy practices of those third-party websites.
Accessing third-party websites is at your own discretion and subject to the terms and policies of the respective website operators.
We shall not be liable for delays or failure to perform our contractual obligations where such delays or failures result from events beyond our reasonable control.
Such events may include, without limitation:
- natural disasters;
- fire;
- flood;
- pandemic or epidemic;
- war or armed conflict;
- terrorism;
- governmental restrictions;
- industrial disputes;
- interruptions affecting transport, utilities or communications infrastructure;
- cyber incidents beyond our reasonable control.
Where a Force Majeure event significantly affects the performance of our obligations, we will make reasonable efforts to minimise its impact and keep affected customers informed.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
This includes, without limitation:
- liability for death or personal injury caused by negligence;
- liability arising from fraud or fraudulent misrepresentation;
- mandatory statutory rights granted to Consumers under applicable law.
Subject to the above, Intax Trading SRL shall not be liable for indirect or consequential losses that are not reasonably foreseeable at the time the contract is concluded, except where such liability cannot legally be excluded.
Nothing in this section affects your rights under applicable consumer protection legislation.
32. EVENTS OUTSIDE OUR REASONABLE CONTROL
If circumstances beyond our reasonable control prevent or substantially delay the performance of our obligations, we will make reasonable efforts to:
- minimise the impact on our customers;
- keep affected customers informed where reasonably possible;
- resume normal performance as soon as practicable.
If such circumstances continue for an extended period, either party may have the right to terminate the affected contract where permitted by applicable law.
If any provision of these Terms is found by a competent court or authority to be invalid, illegal or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.
If this is not possible, the affected provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
If we do not immediately enforce any provision of these Terms, this shall not constitute a waiver of our right to enforce that provision or any other provision at a later time.
Similarly, any delay by a customer in exercising a legal right shall not automatically result in the loss of that right where applicable law provides otherwise.
We may transfer or assign our rights and obligations under these Terms to another company within our corporate group or to a successor in connection with a merger, acquisition or transfer of business, provided that such transfer does not reduce your mandatory statutory rights.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is not permitted by applicable law.
These Terms, together with the documents expressly referred to within them, constitute the entire agreement between you and Intax Trading SRL regarding purchases made through the Website.
The following policies form an integral part of these Terms:
- Return & Refund Policy;
- Warranty Policy;
- Shipping Policy;
- Privacy Policy;
- Cookie Policy.
If there is any inconsistency between these Terms and mandatory provisions of applicable law, the applicable law shall prevail.
These Terms shall be governed by and interpreted in accordance with the laws of Romania.
If you are a Consumer residing in another Member State of the European Union, you also benefit from any mandatory consumer protection provisions applicable in your country of residence.
Nothing in these Terms limits or excludes those mandatory rights.
We encourage customers to contact our Customer Support team before initiating formal legal proceedings so that we may attempt to resolve any concerns promptly and fairly.
Consumers may also have access to alternative dispute resolution (ADR) mechanisms or other dispute resolution procedures available under applicable law.
Nothing in these Terms prevents either party from seeking relief before the competent courts where necessary.
If you have any questions regarding these Terms or your order, please contact us:
Intax Trading SRL
14B Ion Creangă Street
075100 Otopeni
Ilfov
Romania
Email: support@turbionaire.com
Website: https://turbionaire.com
We aim to respond to customer enquiries as promptly as reasonably possible during our normal business operations.
Language: English (Master Version)
Document Owner: Intax Trading SRL
Website: https://turbionaire.com
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